Penningtons Manches Cooper is a leading UK and international law firm which provides high quality legal advice tailored to both businesses and individuals. We address the specific objectives of each client through our flair and technical expertise and offer a personal service founded on a strong team ethic.
Today, we have UK offices in the City of London, Basingstoke, Birmingham, Cambridge, Guildford, Oxford and Reading while our growing overseas network stretches from Asia to America through our presence in Singapore, Piraeus, Paris and Madrid. With 141 partners and over 850 people in total, our main areas of practice are corporate and commercial, dispute resolution, real estate, private client and family.
We have established a strong reputation in a variety of sectors, particularly real estate, private wealth, and shipping. Our lawyers are also recognised for their expertise in life sciences, education, retail, sports and entertainment and international trade. In these areas, we're acknowledged for our unparalleled market insight.
Among our clients we count multi-national corporations, public companies, professional partnerships, banks and financial institutions as well as private individuals, owner managed businesses and start-ups. We are conscious that our culture and close working relationships are vital assets and we are determined to maintain these as we increase in size.
Our broad international focus is supported by well-established links with law firms throughout the world. Penningtons Manches Cooper is a member of Multilaw and the European Law Group, networks with representatives in over 100 countries, and many of our lawyers play leading roles in various international bodies.
Primary Role
The IT Service Desk Analyst will primarily provide 1st line support to all of our customers, with a small element of 2nd line support, where required. The successful candidate will have a pro-active attitude and an aptitude for working with applications/systems to undertake the correct analysis, prioritisation and diagnosis, leading to the swift resolution of every issue raised. They will promote the Service Desk at every opportunity and ensure that the Service Desk achieves a high level of customer satisfaction. There is also a range of administrative duties and tasks to be undertaken by this role. Coverage includes all of our office locations as well as some remote and home users. The location of the role is flexible.
At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. You can find out more about our firm’s commitment, initiatives and Pennclusion committees here.
We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity. If you would like to request an adjustment, please contact Sam.Austin@penningtonslaw.com
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